Buyer Interview: James Hill of James Hill Travels
In this video interview, James Hill, owner of James Hill Travels, shares thoughtful insights into the world of escorted cultural travel, explaining how specialist tour operators design immersive itineraries, select trusted suppliers, and respond to the evolving expectations of today’s mature cultural traveler. Drawing on more than three decades of experience creating and leading cultural […]
Buyer Insight Interview: Kat Morga of Adventure Smarter
In this video interview, Kat Morga, owner of Adventure Smarter, shares candid insights into how a modern independent travel advisor builds trusted supplier relationships, selects destination management companies (DMCs), and navigates the realities of today’s changing travel landscape. Drawing on her background in hospitality, project management, and experiential travel design, Kat explains how she evaluates […]
Buyer Insight Interview: Robert Young of CIE Tours
In this video interview, Robert Young of CIE Tours shares valuable insights into how one of the leading escorted tour operators evaluates suppliers, builds long-term partnerships, and responds to changing traveler expectations. Drawing on extensive experience in group touring across Ireland, Britain, Italy, Spain, and Iceland, Robert explains what suppliers need to understand when working […]
Buyer Insight Interview: Jamie Bachrach, Owner and Travel Advisor, Wandering Puffin
Jamie Bachrach, Owner and Travel Advisor at Wandering Puffin, shares practical insights into how he builds trips, works with partners, and decides which suppliers earn his trust. With nearly 30 years in the travel industry, Jamie brings a distinctive perspective shaped by his background in education, independent travel advising, and extensive firsthand travel. In this […]
Buyer Insight Interview: Elizabeth Frels, Director of Product Management & Development, Ker & Downey
In this interview, Elizabeth Frels, Director of Product Management & Development at Ker & Downey World Travel, shares how product decisions are made within one of the United States’ leading luxury travel companies. Founded with Africa at its core, Africa still represents approximately 50% of Ker & Downey’s business, and remains central to the company’s DNA. Today, Elizabeth oversees global […]
Buyer Insight Interview: Elaine Moulder, Founder & CEO, Brilliant Edventures
In this video interview, Elaine Moulder, Founder and CEO of Brilliant Edventures, shares practical insights into how she evaluates and works with suppliers as a wholesale tour operator. Elaine brings more than a decade of experience in group travel, student and youth tourism, and custom tour development across the United States and Canada. In the interview, she explains what […]
Buyer Insight Interview: Mark Cocks, Senior Contract Manager, Albatross Group
In this Travel Buyer Insight interview, Mark Cocks, Senior Contract Manager at Albatross Group, explains how a long established group travel company selects and manages its hotel and attraction partners. With 17 years at Albatross and a career in group travel spanning nearly three decades, Mark contracts hotels and attractions across France, Germany and other […]