FAQs
How does TCT work?
We analyse the website of every Travel Company. The content is filtered for the information that is relevant to you and organised in a user-friendly way. We analyse Travel Companies’ websites on a regular basis to ensure that the information we provide is as up to date as possible. We also invite buyers to provide their requirements.
Which Travel Companies are available on TCT?
TCT defines a Travel Company as a business that combines multiple components of a leisure holiday, such as transport and accommodation, into a single package for sale to consumers or other businesses. Companies that only offer one component are not included in TCT.
Currently, only companies with English language websites are included in TCT.
See Glossary for full definition.
We endeavour to include as many relevant Travel Companies as possible for each of our Source Market countries. If we have missed out a Travel Company, please let us know!
Which Source Markets will I find on TCT?
Our current Source Markets are : United Kingdom & Ireland / Canada & USA / Australia, New Zealand & South Africa.
We will add more Source Markets in the future. Please don’t hesitate to contact us to let us know which Source Market you would be interested in next.
What are the filtering options?
- Traveller Type: Adult Groups, School/Educational Groups or Individual Travellers
- Travel Company Destinations: find the Travel Companies that offer a particular country, city, region or state.
- Special Interests: accessible/disabled friendly, art, beach, camping/caravaning, countryside, cities, sea cruise, cultural events (theatre, opera, concerts), cycling, family, golf, LGBTQ+, luxury, motor/car/rallye, rail, religious/pilgrimage, remote (off the beaten track/adventure), river cruise, school/educational group travel, ski, solo travel, sporting events, walking/hiking, wine, youth travel (18-35)
- Offers my location(s): find which Travel Companies currently offer your own city or area.
- Offers my organisation: find which Travel Companies reference your organisation on their website.
What happens to my notes when my subscription ends?
Your notes are permanently deleted when your subscription ends. Please make a copy of your notes if you choose not to renew your subscription. NB This refers to the notes that a paying subscriber can add for each Travel Company.
Can anyone see my notes?
Users’ notes are 100% private. No-one can see them other than the user. NB This refers to the notes that a paying subscriber can add for each Travel Company.
How much does TCT cost?
- Annual subscriptions start at £1000. See https://tct.guide/pricing/.
- Prices will increase once a year in October by the UK rate of inflation and the new prices will be applicable for all renewals and new subscriptions from the 1st of November onwards.
How long do subscriptions last
All paid subscriptions last for one year. Trial subscriptions last 14 days.
How many organisation aliases can I add?
You are permitted to add a maximum of three aliases that are commonly used for your organisation. TCT’s Terms of Service state that users “must only provide aliases that are relevant to their organisation, and commonly used for their organisation. TCT moderates aliases and reserves the right to delete inappropriate aliases, or charge for an extra subscription.
Can I extend my free trial?
If you wish to extend your free trial, please email support@tct.pixels-staging.com.
How can I contact TCT?
- If you have subscribed on a free trial or a paid subscription, and you need help with the platform, email support@tct.pixels-staging.com.
- If you have general questions or comments about TCT, email info@tct.pixels-staging.com.
We aim to answer all emails within 2 working days (Monday to Friday excluding UK public holidays – click here for UK bank holidays: https://www.gov.uk/bank-holidays
Is the TCT app optimised for desktop/laptop or mobile?
The TCT app/platform is optimised for laptop and desktop. For the best user experience we recommend that you view the TCT platform on your desktop or laptop.
Subscription upgrade: can I, how much will I be charged, what will the length of the subscription be?
- You can upgrade your subscription at any time.
- You will be charged pro-rata for the additional time for the remaining of your existing subscription. If you have 12 months remaining you will be charged 50% of the difference between your existing subscription and your upgraded subscription.
- Your subscription renewal date will not be changed.
What is the "Offers my location" filter?
- This is based on the location(s) you name for your organisation when you sign up.
- In “Company Details”, hover over the tick mark to view which of your location(s) this particular Travel Company offers.
How does the filtering work?
If you select several items within the same filter then the results will contain at least one of those options:
All filters operate using “OR” logic within each filter. This means that if a company matches at least one of the selected options, it will appear in the search results.
For example: if you select UK, USA, and France in the Destinations filter, a company offering any one or more of these countries will be included in the results.
Why should I renew my TCT subscription?
The data and contact details for each travel company are reviewed constantly. Renewing your TCT subscription will ensure you continue to benefit from up to date information for your target travel companies.
